FAQ – Innovation Markets
Frequently Asked Questions about Innovation Markets

"Cannot view videos in the App"

Not to worry! Please try one of the following steps to resolve the problem:

  1. Refresh the video page with no videos loading by swiping down to trigger the page refresh feature.
  2. Close the app and re-open.
  3. Restart your phone.

"I haven't received my magic link"

Please make sure you have purchased a membership on our website before logging in.

Once you have selected and purchased one of the membership plans, you will then be able to use the email submitted when purchasing a membership to login to our apps. 

Please make sure your email is correct before purchasing our plans with no mistakes otherwise you will not receive your link to login.

"I've purchased, downloaded,
but have not received a magic link"

Head over to the app, enter your email address in all lower case, do not use auto fill and ensure there is no space at the end of your email.

You should then receive your magic link to enter our apps!

"How do I sign up?"

First step, purchase subscription from our website, scroll down until you find our membership packages, choose your desired package and then follow the on-screen instructions to purchase and access the app.

"Is there a desktop app?"

Yes, We have a desktop app so you can view our content on Windows or Mac, go to the downloads section to get the app for your platform.

"Can I login to both desktop & mobile apps?"

Yes you can, if you are familiar with Discord's QR code login, we work in the same way.

To do this, make sure:

1. You are logged in to the mobile app.
2. You are logged out of the desktop app.
3. Both apps are up to date.

In the mobile app homescreen, go to 'Settings' > 'Desktop App Login' on your phone, scan the QR code on the desktop app and enter the code on the screen.

If all is well, you should be logged into both desktop app and the mobile app!